Privacy Policy

Information we collect

Information you give us: name, email address, mobile phone number, location (such as city or ZIP code), your answers on our application and booking forms, and the content of messages you send us.

Payment information: when you pay us, payment is processed by our payment processor. We do not store full card numbers on our own systems.

Information collected automatically: device and browser type, pages viewed, referring links, and campaign tracking details (such as UTM parameters), collected through cookies and similar technologies.

Communications records: records of calls, texts, emails, and bookings with us, including whether you opted in or out of text messages.

How we use your information

To respond to your inquiries and process your application

To schedule and confirm appointments and send reminders

To process payments, deposits, and refunds

To send follow-up messages and, where you have agreed, promotional offers

To measure which content and campaigns bring in inquiries and to improve our website and services

To keep our systems secure and meet legal obligations

Text messaging (SMS) and mobile information

If you give us your mobile number and agree to receive text messages, we use it to send the messages described in our SMS Terms. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. You can opt out at any time by replying STOP.

How we share information

We do not sell your personal information. We share it only with:

Service providers who help us run our business under confidentiality obligations, such as our customer management and messaging platform, payment processor, scheduling and email tools, and website hosting and analytics providers

Legal and safety recipients when required by law or to protect rights, safety, or property

A successor if our business is sold or reorganized, subject to this policy

The sharing exception above does not apply to text messaging opt-in data and mobile numbers, which are covered by Section 3.

Data retention and security

We keep information only as long as needed for the purposes above or as the law requires. We use reasonable administrative and technical safeguards, but no system is completely secure.

Your choices and rights,

Texts: reply STOP to opt out at any time.

Email: Use the unsubscribe link in any marketing email.

Access, correction, and deletion: contact us at [[email protected]] to ask to see, correct, or delete your information, subject to legal limits. Depending on where you live, you may have additional rights under local law..

Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy. The effective date above shows when it last changed.

Contact us

5X Performance Lifestyle LLC Email: [[email protected]] Phone: (561) 900-4569